Customer Experience Assistant Manager

Are you ready to start your legaSEA? SEAOIL is looking for passionate talents to help make a difference in the lives of Filipinos and fuel their better future. Here’s your chance to grow your career with the largest and leading independent fuel company in the country - join us as our next Customer Experience Assistant Manager!

What is this role about?

This role will lead the development and execution of customer experience strategies across physical and digital touchpoints by optimizing customer journeys, strengthening service standards, and driving customer satisfaction, loyalty, and engagement. This role will also support Retail Learning and Development initiatives related to customer experience enhancement.

What will YOU do?

• Lead customer journey mapping and optimization to improve overall customer experience across touchpoints
• Manage VOC, NPS, CSAT, and customer feedback initiatives to gather actionable insights for customer...