Job Description
About the Company
We are an award‑winning contact centre providing expert advice and solutions for thousands of Kiwi each day. We’re a diverse and supportive environment designed to give employees opportunities to grow personally and professionally.
Responsibilities
- Engage with 50-60 customers daily via Phone and Secure Mail, providing innovative banking solutions.
- Welcome customers, set up their accounts, and confidently guide them through credit‑card applications and investment opportunities.
- Empower and guide customers through the challenges of fraud and financial hardship with care and confidence.
- Provide an even better experience by referring customers to our product partners when needed.
- Educate and support customers in their day‑to‑day requirements and self‑service options.
- Work a Monday‑to‑Friday roster of 11:30 am–8 pm, with hybrid work arrangements based in Highbrook, South Auckland.
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