Customer Experience Representative

Job Description

Specific to this role:

Responsibilities

• Respond to customer needs in accordance with established policies and procedures (including tracking of inquiries and follow‑up), providing service in person, over the telephone, and online for customers accessing City services, including, but not limited to:
• Handle general and specialized customer inquiries.
• Process payments.
• Create service requests for action.
• Administer licenses, permits, and certificates.
• Serve as Commissioner of Oaths and provide affidavit services.
• Support customers in the completion of various municipal documents.
• Perform daily cash balancing and financial reconciliation.
• Enter data and prepare letters.
• Administer defined procedures and recommend solutions to challenges or process improvements.
• Respond to customer service concerns, investigate, problem‑solve, and respon...