Job Description
Join PheedLoop as a Product Support Specialist, where your role is vital in managing client relationships and providing technical support for live events. This is a chance to work with global brands and elevate your customer support skills.
As a Product Support Specialist at PheedLoop, you will play a crucial role in ensuring client success on the innovative PheedLoop platform. You’ll conduct onboarding sessions, provide frontline support, and integrate client feedback into service improvements. Your work will have a direct impact on customer experience, especially during critical event times.
Key Responsibilities:
• Facilitate onboarding and platform orientation for new customers
• Troubleshoot technical issues for clients via email and phone
• Collaborate with sales and product for user insights
• Lead post-event debriefs for continuous improvement
• Offer support during significant event periods
Requirements:
...
As a Product Support Specialist at PheedLoop, you will play a crucial role in ensuring client success on the innovative PheedLoop platform. You’ll conduct onboarding sessions, provide frontline support, and integrate client feedback into service improvements. Your work will have a direct impact on customer experience, especially during critical event times.
Key Responsibilities:
• Facilitate onboarding and platform orientation for new customers
• Troubleshoot technical issues for clients via email and phone
• Collaborate with sales and product for user insights
• Lead post-event debriefs for continuous improvement
• Offer support during significant event periods
Requirements:
...
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