Job Description
Drive exceptional service as a Retail Experience Lead at FIKA located in Brandon, Manitoba. Ensure operations run smoothly while cultivating customer relationships and leading a dedicated team.
FIKA is looking for a Retail Experience Lead who can supercharge their store environment. In this critical role, you'll manage daily operations, supervise staff performance, and maintain service excellence. Your focus will be on executing training programs, resolving customer complaints efficiently, and enforcing store policies to enhance the shopping experience.
Key Responsibilities:
• Handle opening and closing store procedures
• Build strong relationships with customers
• Supervise and mentor new hires
• Facilitate product knowledge sharing
• Address team member issues promptly
Requirements:
• At least 2 years in retail
• High school diploma or equivalent required
• Experience in customer service
• Clear criminal record
• Provincial Cannabis Certificatio...
FIKA is looking for a Retail Experience Lead who can supercharge their store environment. In this critical role, you'll manage daily operations, supervise staff performance, and maintain service excellence. Your focus will be on executing training programs, resolving customer complaints efficiently, and enforcing store policies to enhance the shopping experience.
Key Responsibilities:
• Handle opening and closing store procedures
• Build strong relationships with customers
• Supervise and mentor new hires
• Facilitate product knowledge sharing
• Address team member issues promptly
Requirements:
• At least 2 years in retail
• High school diploma or equivalent required
• Experience in customer service
• Clear criminal record
• Provincial Cannabis Certificatio...
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