Job Description
Enhance customer experiences with your technical skills as a Technical Support Representative. Join Canadian Fiber Optics in supporting internet, Wi-Fi, IPTV, and voice service customers.
In this role, you will be an essential part of our team at Canadian Fiber Optics (CFOC), committed to delivering outstanding technical support. As a representative, you’ll troubleshoot service issues, assist with account management, and provide solutions, all while ensuring a positive customer experience. Your ability to explain complex concepts clearly and empathetically will be vital to customer retention and satisfaction.
Key Responsibilities:
• Deliver customer support through various channels
• Diagnose issues and provide appropriate solutions
• Document interactions and resolutions in CRM systems
• Follow up on open issues proactively
• Promote relevant products and service packages
Requirements:
• At least 3 years in a t...
In this role, you will be an essential part of our team at Canadian Fiber Optics (CFOC), committed to delivering outstanding technical support. As a representative, you’ll troubleshoot service issues, assist with account management, and provide solutions, all while ensuring a positive customer experience. Your ability to explain complex concepts clearly and empathetically will be vital to customer retention and satisfaction.
Key Responsibilities:
• Deliver customer support through various channels
• Diagnose issues and provide appropriate solutions
• Document interactions and resolutions in CRM systems
• Follow up on open issues proactively
• Promote relevant products and service packages
Requirements:
• At least 3 years in a t...
Apply for this Position
Ready to join Canadian Fiber Optics? Click the button below to submit your application.
Submit Application