Customer Operations Manager

**Job Summary**
**Description**
Lead the US Order Management Team delivering superior customer experience; achieving business requirements; partnering with customers and internal HP Supply chain teams
- Accountable for order execution and backlog management; orders processed effectively and efficiently; ship and deliver per business and partner expectations.
- Ensure orders are executed to meet service level agreement and supply chain requirements to deliver exceptional customer experience.
- Effectively manage all orders in backlog to enable Market share and Quarter end business requirements.
- Ensure operational excellence to help enable HP revenue goals, and drive actions to meet operational and TCE metrics.
- Manage and drive actions to deliver KPI’s and metric requirements (i.e.: OTD, SNI, backlog, TCE)
- Manages a team of individual contributors by monitoring and/or setting performance goals and objectives. Works closely team to set priorities; motivates, ...