Customer Resolutions Coordinator

Why Join Us

If you’re looking for your next challenge, this could be the perfect opportunity. Join us as a Customer Resolution Agent at our Redditch site.

In this role, you’ll be the first point of contact for both internal and external escalations, taking ownership to ensure timely and effective resolutions for customers and stakeholders. You’ll manage exception issues and play a key role in supporting KPI performance, particularly relating to outstanding work orders.

This is a full‑time position, working 40 hours per week across a flexible shift pattern between 7am and 7pm, Monday to Sunday, so a flexible approach is essential.

What You’ll Be Doing

• Act as the first point of contact for all internal and external escalations, ensuring enquiries and complaints are resolved in line with key SLAs.
• Accurately log and maintain tracking references to support reporting and performance analysis.
• Deliver a profe...