Job Description

Customer Service Advisor

Excel Recruitment is looking for an experienced Customer Service Advisor for our client in North Dublin. This role involves supporting both our online and in-store customer service operations as well as assisting our operations team in dispatch with managing orders. This position would suit someone from a retail background with experience in eCommerce.

Key Responsibilities

  • Responding to customer inquiries through our online helpdesk platform

  • Handling customer questions in-store via phone and WhatsApp

  • Supporting customers after purchase by resolving issues, answering product-related questions, and offering guidance

  • Replying to customer reviews through our online feedback system, ensuring responses match the tone and values of our brand

  • Assisting the online team with content updates and website tasks during quieter times

  • Assisting the dispatch team with order packing...

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