Customer Service Advisor

Base Location: Perth

Salary: £29,504 - £34,757 and a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Office based | 12-month fixed term contract | Full Time, 37 hours per week, between 08:00 - 20:00 Monday - Friday and 1 in 4 Saturdays 08:00 - 17:00.

Our Customer Contact Centre is the first point of contact for customers experiencing power cuts or external electrical issues, playing a vital role in keeping communities informed and supported during outages. As a Customer Service Call Advisor, you will handle inbound and outbound calls, providing timely updates, resolving concerns, and delivering a high standard of service at every interaction.

You will

• Handle inbound and outbound calls with customers experiencing power cuts or electrical emergencies.
• Communicate clearly with customers about issues affecting their electricity supply, providing updates, reassura...