Customer Service Advisor

We are working with a well-established manufacturing business in Poole who are looking to employ a confident, people-focused Customer Service Advisor in their busy head office team.

This is a front line role, ideal for someone who enjoys speaking with customers as well as being a point of contact for internal teams, resolving queries, and taking real ownership of their own tasks, from start to finish.

The Customer Service Advisor Role

• Manage customer accounts, including contract support and renewals
• Take ownership of customer queries and complaints through to resolution
• Proactively follow up on customer interactions and identify service improvements
• Prepare accurate quotes and process customer orders
• Log and resolve complaints in line with internal procedures
• Schedule appointments on behalf of the services team, and manage customer updates
• Maintain accurate records on internal systems (pre...