Customer Service Advisor (Retention/Proactive)

About Dojo

We’re reinventing payments. In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK.

Benefits

• Salary: £27,430 base salary
• Bonus: Potential to earn up to £12,000 per year in performance commission/bonus per year.
• Location: Our office is right in the heart of Bristol, a quick 5‑minute walk from Temple Meads Station.
• Working model: 3+ days in the office with the flexibility of 2 days from home after the 6‑month probation period.
• Hours: A 37.5‑hour week with shifts Monday‑Friday, rotating between 8am‑6pm. You’ll know your schedule at least 12 weeks ahead.
• Equipment: You’ll receive all the necessary equipment for your role on your first day (laptop, headset, etc.)
• Start date: Induction group on 6 July.

Role

As a Retention & Proactive Growth Specialist, you will help retain customers by demonstrating the va...