Job Description

Tudor Employment Agency are currently seeking a proactive and customer‑focused Customer Service Advisor to work for our client based in Sheffield, S4.

The ideal candidate will be responsible for handling customer enquiries across multiple channels, ensuring timely and accurate responses in a fast‑paced environment. This role is essential to maintaining excellent service standards for members of the public on behalf of Sheffield City Council and offers opportunities for development within a dynamic customer service setting.

Key Responsibilities for the Customer Service Advisor:

  • Communicating directly with customers via telephone, email, electronic systems, social media and face‑to‑face when required
  • Processing incoming calls, emails and service-related enquiries from members of the public across Sheffield regarding services delivered by our client on behalf of Sheffield City Council
  • Carrying out both reactive and proactive customer ser...

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