Job Description

Job Summary

The Technical Support Analyst provides first-level technical and customer support for Oracle Hospitality solutions, including OPERA PMS, OXI, OWS, S&C, Reporting & Analytics, and related hotel interfaces. The role supports hotel customers globally through voice, email, and remote troubleshooting while ensuring timely issue resolution, excellent customer experience, and accurate case documentation.

This position is ideal for candidates with hospitality systems support experience who enjoy solving technical issues, working in a fast-paced global environment, and partnering closely with hotel operations teams.

Key Responsibilities

  • Provide first-level technical and functional support for Oracle Hospitality OPERA product suite applications and hotel interfaces. 
  • Troubleshoot issues related to reservations, check-in/check-out processes, billing, housekeeping, and other hotel operational workflows. 
  • Deliver customer...

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