Customer Service Analyst - Ttc

Torreón, Coahuila
**Analyst Customer Service - TTC**
**Objective**:
To assure customer shipments on time, according to lead time and proper demand analysis to avoid any charge for premium freight.
**Responsibilities**
- Analyzes the demand coming from the EDI to determine if the numbers are inside of the regular parameters or if present increases/decreases and take decisions based on the analysis.
- In charge of reviewing EDI transmission and reflecting them properly on Plex system, as well as customer portal updates.
- In charge of addressing any customer claim to different departments such as Quality, Customs, Shipping, Manufacturing, Sales, etc.
- Receives the purchase orders from the Sales portal and assure their capture on time, avoiding premium freight because of the lack of capture or excess/obsolete because and incorrect capture.
- Make sure to do proper activities to assure the minimum of incidences of shipments out of the expected time b...