Job Description

Customer Service
  • Provide prompt, courteous, and accurate responses to patients' and caregivers' enquiries via phone, email, and other approved communication channels.
  • Act as a liaison between patients/families and internal stakeholders to ensure seamless service delivery and a positive patient experience.
  • Ensure continuity and clarity of communication, with prompt follow-up when addressing queries or relaying information between internal stakeholders and enquirers.
  • Handle service‑related issues sensitively and escalate matters appropriately when required.
  • Provide coverage at the customer service counter during periods of manpower shortage or operational need.
  • Assist in scheduling emergency and non‑urgent appointments in accordance with operational protocol.
Referrals & Admissions Management
  • Retrieve and manage referrals from the Agency for Integrated Care (AIC) e-Referral System in a timely...

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