Job Description

Customer Service Assistant – OSB Group

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What you will be doing

As a Customer Service Assistant, you will deliver a consistently high standard of customer service while completing banking transactions in the Hempstead Branch.

  • Building rapport face-to-face with customers in a busy branch environment
  • Accurately processing transactions and amendments on various types of savings accounts, such as:
    • Deposits and withdrawals
    • Faster payments / CHAPS
    • Registering bereavements / Power of Attorneys
    • Handling large sums of cash
    • Opening new savings accounts
    • Carrying out daily banking within the branch
    • Overseeing G4S cash collections and deliveries
    • Identifying and supporting vulnerable customers
    • Supporting customers wishing to provide feedback or raise a complaint
...

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