Customer Service Engineer - Diagnostics

Your Role

• You will fulfill the customer's needs for Preventative Maintenance (PM), any updates/upgrades, corrective service, installations, proactive services and/or workshop repairs in accordance with business contractual obligations (contract obligations or billing policy).
• You will timely complete the Service Reports with good liaison with the Customer Care Centre (CCC), management, sales, marketing, technical service team and/or customers ensuring current location and job status is communicated back to Customer Call Centre.
• You will comply with all Environment & Safety (EH&S) policies, service escalation procedures and all customer requests, complaints and comments communicated to the job holder are passed to the relevant department for action.
• You will maintain personal knowledge of safety instructions and operational procedures and participate in training courses including self-learning, computer based and on-the-job training.
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