Job Description

Position Summary
The Customer Service Representative is responsible for processing customer orders, handling inquiries and ensuring timely and accurate service delivery while maintaining a positive customer experience.

Key Responsibilities:
  • Enter and process customer orders accurately.
  • Confirm orders with customers and provide delivery timelines.
  • Track orders and ensure timely fulfillment.
  • Provide updates on order status, delivery schedules, and issues.
  • Resolve routine customer issues and escalate when necessary.
  • Fulfill individual and contribute to team KPIs (OTIF, order accuracy, response time).
  • Liaise with logistics, warehouse, and planning teams to support order fulfillment.
  • Follow up on delivery and documentation requirements.
  • Other adhoc tasks where necessary.

Experience:
  • Min. 1-2 years of e...

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