Customer service expert

Job Overview

Position: Customer Service Expert.

Location: Glasgow onsite only.

Hours: 40 hours a week – 7am to 10pm, 5 days over Monday to Sunday (must be fully flexible).

Start date: July 2026.

Salary: £26,436.80 per annum.

A smooth journey isn’t just about being on time! It is about having someone there when things don’t always go to plan… that’s where you come in!

Responsibilities

The main purpose of the role includes but is not limited to receiving inbound telephone calls, emails and resolving or taking appropriate action on all kinds of queries. You will be required to efficiently and effectively handle the cases, meeting the required standards expected. The successful candidate would be someone who is passionate about delivering exceptional customer service, offering solutions and first contact resolutions, and able to take initiative while working as part of a close-knit team.

Qualifications and Experience...