Customer Service Lead

About The Team

The Customer Service Lead oversees the daily operations of the customer support function, ensuring timely, accurate, high-quality assistance across all communication channels. The role is responsible for leading and developing a team of customer service representatives, managing escalated concerns, optimizing support processes, and driving customer experience improvements through data‑driven insights and cross‑functional collaboration. This role is key to keeping customers satisfied, strengthening service standards, and supporting continuous operational excellence across the organization.

Team Leadership and Management

• Lead, manage, and motivate a team of customer service representatives to achieve service excellence and maintain a high level of customer satisfaction.
• Conduct regular team meetings, performance reviews, and one‑on‑one sessions to provide feedback, coaching, and professional development.
• Develop s...