Customer Service Manager 2-year contract (convertible to permanent)

Newly Created Role | Exciting Office Set-Up Opportunity

Office Location: Makati

We are looking for a Customer Service Manager to lead and shape our customer service strategy across Southeast Asia. This role offers the unique opportunity to build and manage a team from the ground up, working closely with cross-functional teams to support our growth and enhance our brand presence. This is a 2-year contract position with the potential for conversion to a permanent role.

What You’ll Do

• Develop and execute customer service performance goals aligned with the company’s sales channels and product strategies to improve customer satisfaction, enhance review scores, and support overall business growth.
• Build, lead, and develop a high-performing customer service team, including recruitment, onboarding, training, task delegation, coaching, and performance evaluation.
• Design, implement, an...