Job Description

Shift

Monday - Friday - 1st Shift (Day)

Customer Service Representative

Pay: $22.00 per hour

Shift: Monday-Friday, 10:00AM-6:00PM

Location: Bethlehem, PA 18015

The primary responsibility of the Customer Service Representative is to provide internal and external customers with support for day-to-day functions, including routine and ad-hoc procedures. This position is responsible for product safety, quality, and legality.

Primary Responsibilities

  • Handle inbound calls, emails, and faxes in a timely and professional manner.
  • Serve as the first level of support for customer inquiries; redirect incorrectly routed communications to the appropriate resource.
  • Assist with inquiries, reporting, and troubleshooting while working collaboratively with the team to support customer needs.
  • Provide accurate information regarding manufacturers' policies and procedures.

    • Apply for this Position

    Ready to join FedEx? Click the button below to submit your application.

    Submit Application

    Job Details

    Location
    Bethlehem, Pennsylvania, United States
    Job Type
    FULL_TIME
    Category
    Information and Record Clerks
    Posted Date
    June 10, 2026
    Deadline
    July 20, 2026