Job Description

The Customer Service Representative is responsible for completing the day-to-day tracking and tracing of Brokerage loads. The primary focus of the Customer Service Representative is to work with Carrier Procurement and Sales to monitor on-time service and communicate any issues while maintaining a high level of customer service.

ESSENTIAL JOB FUNCTIONS

  • Monitor all pickups and deliveries of Brokerage loads, working closely with the operations team

  • Update times and location of loads in tracking software (TMW)

  • Communicate all potential service issues to Sales and Procurement

  • Provide prompt and professional responses to customer requests for additional information through written and verbal communi...

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