Customer Service Representative

COMPANY OVERVIEW

We’re Fido — a U.S.-based operations company that helps property managers, vacation rental operators, and communities keep their properties running smoothly through reliable bin-to-curb service and on-demand junk removal.

This role supports day-to-day customer communications and issue handling across multiple channels, working closely with our operations team to ensure problems are resolved—not just acknowledged.

This is a remote role requiring work during U.S. Central Standard Time (CST) hours.

POSITION SUMMARY

We're looking for a reliable and independent Customer Service Representative to be the voice of Fido for our U.S.-based customers. In this role, you'll manage customer inquiries across multiple channels—email, phone, Slack, and text—ensuring every issue is handled with care and followed through to resolution. You'll be the bridge between our customers and operations team, using strong judgment to determine what you can resol...