Customer Service Representative

Direct message the job poster from Innova Solutions

Job title: Customer Issue Resolution Representative

Goal of the position:

The Customer Issue Resolution (CIR) Representative is mainly responsible for delivering high-quality services in Dispute, Returns/Credits, and Credit & Collections Management and Resolution.

This is a customer-facing position, interacting directly with external customers, Quality Teams, and partnering with internal Solventum clients and cross-functional team members to drive results. It is needed to have a comprehensive understanding of business processes, procedures, and information, turning data into useful and actionable information that resolves customer issues in a timely manner.

The main objective in this role is to secure efficient AR collection for Solventum and ensure fast cycle time on Customer Complaint management activities. This position works independently to meet targets and objectives set by S...