Customer Service Representative

LHH is seeking a Customer Service Representative for one of our clients in Brookhaven, GA. This position is ideal for a service-oriented professional who thrives in a fast-paced environment and is committed to delivering high-quality customer experiences.

The Customer Service Representative will serve as a primary point of contact for agents, policyholders, and providers, handling inquiries, resolving issues, and ensuring professional and timely customer support.

Key Responsibilities

• Respond to customer inquiries via phone, email, and written communication
• Resolve issues and follow up to ensure customer satisfaction
• Provide accurate information using product and policy knowledge
• Build positive relationships with customers and internal stakeholders
• Collaborate with internal teams to resolve issues efficiently
• Document customer interactions and maintain accurate records
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