Customer Service Representative Chat/Email Support Non Voice

Customer Service Representative (Retail – Non-Voice)

Location: Pasig Bridgetowne

Provide customer support primarily via chat and email (90% non‑voice).

Handle inquiries on orders, returns, refunds, and product information.

Resolve customer concerns promptly while ensuring a positive experience.

Accurately document interactions and follow company procedures.

Meet key performance metrics (response time, resolution rate, customer satisfaction).

Maintain professionalism and empathy in all written communications.

Collaborate with team members and escalated issues when necessary.

Requirements

• At least 2 years Graduate (associate, vocational, or 4‑year graduate).
• Strong written communication skills.
• Attention to detail and problem‑solving ability.
• Ability to multitask in a fast‑paced environment.
• Basic computer and typing skills.
• Prior customer serv...