Job Description

Technical Support Representative (TSR)

We are looking for a Technical Support Representative who will provide excellent technical assistance to customers by troubleshooting hardware, software, and network-related concerns. The ideal candidate is patient, detail-oriented, and committed to delivering outstanding customer service.

Key Responsibilities

  • Handle inbound calls, chats, or emails regarding technical issues
  • Diagnose, troubleshoot, and resolve hardware, software, and connectivity problems
  • Guide customers through step-by-step technical solutions
  • Escalate complex issues to higher-level support when needed
  • Accurately document customer interactions and resolutions
  • Meet quality, productivity, and customer satisfaction standards
  • Maintain up-to-date knowledge of products, tools, and systems

Qualifications

  • High School Graduate or College Level/Graduate
  • With or ...

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