Customer Service Representative - English Speaker

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.

Role Responsibilities

• Answer customer inquiries over the phone, chat, and/or email.
• Log customer interactions in our system for proper documentation.
• Follow-up with customers as appropriate.
• Participate in team meetings and strategize on team performance improvement.
• Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement.

Qualifications

• Bachelor’s degree in any discipline
• Requires proficiency in reading, writing, and speaking English
• At least ...