Job Description

Description

:

Department:

Arrow Global Service Chain Service Inc. / Asia Service Center

Reporting Relationship:

Customer Service Manager

Competency Model:

Sales

Job Objective:

To manage the customer service for defined customers within the region, according to agreed service levels and defined business processes.

Key Responsibilities:

All tasks to be carried out in a quality manner, consistent with the Company vision and values.

  • Act as communication coordinator from the Service Centre towards assigned customers.
  • Manage both EDI and manual customer order entry.
  • Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.
  • Communicate with Asset and Supply Chain Planner and with the customers on a daily basis regarding the supply situat...

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