Customer Service Representative

Role

In this role, youll be the first point of contact for a diverse range of smaller retailers and rural customers. Representing multiple well-known brands across a wide range of home appliances, you will play a critical role in:

• Supporting customers with expert product knowledge.
• Providing timely follow-ups.
• Promoting new product offerings.

This role is perfect for someone who enjoys building relationships over the phone, has a strong understanding of consumer goods (particularly home appliances), and thrives in a fast-paced, customer-driven environment.

Key Responsibilities

• Handle inbound phone calls and email enquiries from retail customers and rural stockists.
• Provide knowledgeable and accurate product information across a wide range of home appliances and multiple brands.
• Proactively inform customers about new products, promotions, and availability.
• Follow up on...