Customer Service Representative

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Our retail team is all about putting customers first, getting to know them, and supporting the communities we serve.

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns

• Shops operate 8 am–10 pm, Monday to Sunday
• Shifts are scheduled on a rota basis, including evenings and weekends

Benefits

• Flexible full‑time and part‑time hours
• Annual pay review and performance bonus scheme
• 28 days holid...