Customer Service Representative II – Contract Administration

The Customer service representative ismemberof a multi-cultural team and enjoys working in an international setting, whereby a wide range of administrative duties need to be fulfilled. The team provides internal support toThermoFisher collaborators and the field engineering teamand,delivers professional service and excellence in a high-volume diverse back-office environment.

What will you do?

· Support Request for Quotation process.

·Maintainand updatecontractdatabase.

· Tracking and updating data in Excel reports.

· Create and assign ticketsinthe ticketing systems (SAP, C4S).

· Proactively handle equipment data.

·Maintaincustomer accounts with the support of the Master Data Team

· Document all required information, keep work instructions and operating procedures up to date.

· Perform invoicing activities (investigate,finalize, and send invoices to the customers).

· Handle and resolvequeriescomplaints.

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