Job Description
Customer Service Team Leader at Oslo Skin Lab
Requirements
- Proven leadership experience in a customer care, retention, or subscription‑based environment
- Comfortable being operational, handling inbound and outbound customer contacts, live call support, and coaching the team while building toward a backend leadership role
- People‑focused leadership style: high empathy, candid feedback with a thoughtful delivery
- Fluent in Spanish and English; additional languages (German or Portuguese) are a plus
- Adaptable and open to working across different time zones, including non‑standard hours as the company expands into Spanish‑speaking markets outside Spain
- Strong experience working with KPIs and performance management
- Able to balance hands‑on operational involvement with strategic thinking
- Willing to travel when needed
- Technically confident, with experience using CRM systems and AI‑driven tools
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