Job Description
6 Month Contract
£13.54 - PAYE
Overview
Customer Support Expert (Contact Centre)
As a Customer Support Expert in our Clients’ contact centre, you will be the first point of contact for Customers and Dealers.
The primary focus of this role is to provide outstanding customer service via telephone, handling inbound and outbound calls.
You will also be responsible for handling customer enquiries via email and other channels as needed, ensuring every interaction results in a positive experience.
Position Responsibilities:
* Provide exceptional customer service while efficiently handling a variety of enquiries primarily through inbound and outbound calls within a contact centre environment.
* Respond to customer enquiries received through other channels including emails, live chat, SMS, and post.
* Maintain accurate and up-to-date customer account records.
* Process customer payments made by debit/credit card and investigate payment-related issues, in...
£13.54 - PAYE
Overview
Customer Support Expert (Contact Centre)
As a Customer Support Expert in our Clients’ contact centre, you will be the first point of contact for Customers and Dealers.
The primary focus of this role is to provide outstanding customer service via telephone, handling inbound and outbound calls.
You will also be responsible for handling customer enquiries via email and other channels as needed, ensuring every interaction results in a positive experience.
Position Responsibilities:
* Provide exceptional customer service while efficiently handling a variety of enquiries primarily through inbound and outbound calls within a contact centre environment.
* Respond to customer enquiries received through other channels including emails, live chat, SMS, and post.
* Maintain accurate and up-to-date customer account records.
* Process customer payments made by debit/credit card and investigate payment-related issues, in...
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