Customer Service Representative | Mortgage | WFH

Our attention to customer service is paramount. Our associates represent the company in a professional and enthusiastic manner: by providing an exceptional level of customer service, supporting the company mission and vison statements, and adhering to our core values in all functions of their job responsibilities and interaction with referral partners, customers, clients, vendors, and associates.

Responsibilities

• Serve as the first point of contact for borrowers and MLOs, providing accurate information and assistance on mortgage products, application processes, and loan status.
• Respond promptly to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.
• Address and resolve customer complaints and issues, escalating to higher management or IT when necessary.
• Assist borrowers with completing their loan applications, gathering necessary documentation, and navigating the mortgage process.
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