Customer Service Representative (Non-Voice)

Risewave Consulting Inc.

On-site - Taguig 1-3 Yrs Exp Bachelor Contract

Chat

Job Description

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Contract Duration: April 2026 – December 2026

Working Arrangement: 100% Onsite in Taguig City (non-negotiable)

About the Role

We are seeking Customer Connect Associates (Non-Voice) to join our team. This role focuses on handling customer interactions across email, live chat, and social media channels. You will be responsible for ensuring timely responses, accurate case handling, and maintaining high customer satisfaction while meeting productivity targets.

Key Responsibilities

• Acknowledge and respond to all incoming inquiries via email, chat, and social media.
• Resolve simple inquiries and process basic transactions.
• Handle policy change reques...