Customer Service Representative

職務内容

• Understand UPS service, product, systems and procedure
• Handle incoming calls for pick up, track and trace, complaints, claims, service guarantees, price quotation, service information, export shipments exception and other enquiries in professional manner
• Update the pick up arrangement, UPS supply request and tracking follow up.
• Identify and record customer concern or issues
• Recommend solutions to service concerns to management
• And any other duties assigned from time to time

Requirements

• Candidates with SPM/STPM must have minimum 1 year call centre experience.
• Candidates with Diploma, College degree with experience is highly desirable but not necessary.
• Candidates must have a minimum credit in English in SPM.
• Typing speed at >30 wpm.
• Good command of written and spoken English.
• Candidates must be computer literate.
• Candid...