Customer Service Representative

Customer Service Representative (Retail Account)

We are looking for motivated individuals to join our team as Customer Service Representatives under a Retail Account. This role is ideal for beginners who want to start a career in customer service while gaining experience in retail support and customer engagement.

Role Description

As a CSR for our Retail Account, you will assist customers with their orders, product inquiries, payments, returns, and delivery concerns. You will ensure a smooth shopping experience by providing accurate information and excellent customer support.

Key Responsibilities

• Handle customer inquiries about products, orders, and services
• Assist with order tracking, cancellations, returns, and refunds
• Provide accurate information regarding promotions and store policies
• Resolve customer issues in a timely and professional manner
• Maintain high-quality customer satisfaction i...