Job Description

Job Description

As a Customer Service Representative in the Partner Online team, your responsibilities will include:

  • Managing incoming inquiries regarding Motorola Solutions products and services through various channels, including telephone calls, live chats, and emails (case management), from end-users, customers, and partners. 

  • Triaging cases and collaborating with various internal stakeholders.

  • Utilizing essential applications for customer management and operations, such as Salesforce, Oracle, and PureCloud.

  • Developing a comprehensive understanding of the entire Motorola Solutions’ product portfolio and solutions.

  • Acting as a customer-facing ambassador for Motorola Solutions. Communicate and conduct oneself in a professional manner to facilitate customer requests as seamlessly and efficiently as possible.

  • The primary focus areas a...

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