Customer Service Specialist ( E-commerce)

Job Title: Customer Service Specialist / CSR
Location: Remote | LATAM
Schedule: 9am-5pm PST
Salary: $10 - $15 per hour ($1,600 - $2,400)

The Customer Service Specialist II works under general supervision and follows company and department policies and procedures to independently manage buyer messages, product reviews, negative feedback remediation, and return and refund coordination across an assigned book of client accounts, ensuring a positive and compliant buyer experience on the Amazon platform. Acts as subject matter expert (SME) or Trainual content owner for one specialized Customer Service function, providing guidance to peers.

Key Responsibilities

• Through the use of company and department practices and procedures, independently manages buyer-seller messaging across an assigned book of client accounts
• Owns end-to-end negative feedback and product review remediation workflows, including submission, follow-up, and escalation to...