Customer Service Specialist

BE GREAT TOGETHER WITH US.

Location:
Batu Kawan, MY

Employment Type: Permanent

Principle Duties & Responsibilities

Customer Order Management & Support

• Provide friendly, courteous, and professional support for customer orders received via email, telephone, customer portals, and fax using the company’s Order Management System.
• Manage end-to-end customer orders including order entry, monitoring, consignment project, tracking changes, backlog management and ensuring full compliance with customer requirements.
• Ensure timely and accurate invoicing in compliance with Incoterms and agreed payment terms.
• Maintain complete and accurate order history in compliance with audit and document retention requirements.
• Ensure all supporting customer purchase orders are received and properly archived.
• Be proactive in communicating order issues, risks, delays, or changes to customers.