Customer Success Engineer

(Working Hours/Timing: 9:30 AM to 6:30 PM) - 5 days

Salary range up to 5 LPA based on current salary and experience

Customer Project Management

• Ensuring that the order has all the required information and can fulfil the order in the specified timeframe.

• Completing the Discovery phase.

• Coordinating with the customers and the internal teams to complete the project in a timely manner

• Creating Project Plans and sending regular reports to the customers

Customer Service

• Receiving calls (whenever requested) and resolving cases escalated by the customers as well as resolving cases escalated by First Level Support

• Ensuring we provide solution within an optimal time frame

• Logging all activities against the customer account/cases

• Ensuring service is paid for

• Documenting problem and resolution using Knowledgebase Articles for quick reference/resp...