Job Description
Join Net2phone Canada as a Bilingual Customer Success Manager to help Canadian businesses thrive with our innovative communication solutions. This hybrid role emphasizes relationship building and customer advocacy.
This full-time, 12-month contract position empowers you to refine your skills in a supportive environment. You will proactively identify churn risks and implement creative solutions, backed by a team that prioritizes exceptional customer service. Being bilingual in French and English is essential for engaging with diverse clients effectively, making your expertise invaluable.
Key Responsibilities:
• Advocate for customer needs and provide tailored solutions
• Identify and manage churn risks early
• Enhance client relationships to support business growth
• Train clients in using our VoIP communication tools
• Work closely with internal teams for optimal service delivery
Requirements:
• 2-3 years of relevant customer experience
• Fluent in both Fr...
This full-time, 12-month contract position empowers you to refine your skills in a supportive environment. You will proactively identify churn risks and implement creative solutions, backed by a team that prioritizes exceptional customer service. Being bilingual in French and English is essential for engaging with diverse clients effectively, making your expertise invaluable.
Key Responsibilities:
• Advocate for customer needs and provide tailored solutions
• Identify and manage churn risks early
• Enhance client relationships to support business growth
• Train clients in using our VoIP communication tools
• Work closely with internal teams for optimal service delivery
Requirements:
• 2-3 years of relevant customer experience
• Fluent in both Fr...
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