Customer Success Manager / IT Project Support (m/f/d)

We are looking for a communicative person with a technical mindset to join our team — someone who helps customers get the most out of our products.

Your responsibilities

• Customer onboarding and ongoing support (primarily in English)


• Technical support and troubleshooting for product-related questions


• Customer training and knowledge transfer


• Close collaboration with Sales and Support


• Involvement in IT projects in the customer environment

What you bring

• Excellent English skills (C1+)


• Completed IT education or equivalent professional experience


• Strong communication skills, empathy, and a structured way of working


• Technical understanding and a genuine willingness to learn

Why PTM?

• International exposure: With customers in 80+ countries, you'll work with real global players every day.