Customer Success Manager

We’re Hiring | Customer Success Manager (CSM) | Pune | Hybrid Sakon is looking for an experienced and customer-focused professional to join our team as a Customer Success Manager (CSM) . If you are passionate about customer engagement, SaaS solutions, strategic relationship management, and driving measurable business outcomes, this opportunity could be a great fit for you. Location: Pune, India (Hybrid) Shift: US Shift Experience: 8-12 years in Customer Success / SaaS / Managed Services / Account Management What You’ll Do: Manage customer lifecycle from onboarding to adoption, retention, and growth Conduct QBRs, customer reviews, workshops, and strategic engagement meetings Build customer success plans aligned with business goals and KPIs Manage escalations and drive resolution in collaboration with internal teams Develop Go-to-Green strategies for at-risk accounts Monitor adoption trends, health scores, and customer usage patterns Drive customer enablement, product adoption, and ROI r...