Customer Success Manager

A career with EROAD offers the unique opportunity to work in a fast‑growing organisation that is at the forefront of intelligent transport solutions – enhancing road safety, improving productivity, and reducing environmental impact. EROAD’s mission is to deliver intelligence you can trust, for a better world tomorrow.

About the role

You’ll manage a portfolio of customers, acting as their trusted advisor and voice of the customer within EROAD. Your focus will be on driving product adoption, customer satisfaction, retention, and growth through strong relationships and data‑driven insights.

Responsibilities

• Build strong, long‑term customer relationships, driving satisfaction, engagement and retention
• Deliver customer business reviews and value insights
• Drive adoption, engagement, and retention
• Champion customer needs internally by partnering with Product, Engineering, and Sales
• Identify churn risks and proactiv...