Customer Support Analyst

• Provide 1st level investigation and timely escalations as required to respective teams to ensure proper root cause analyses, speedy resolution and customer satisfaction
• Gather feedback from customers, observe and highlight front-line issues such as application failure, transaction issues, product enquiries and clarifications etc. and report promptly to supervisor.
• Be a fast learner to execute new processes related to product launches, tactical campaigns, systems enhancements, process automation or channel optimization projects.
• Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
• Provide regular data analytics, project / issue reports to customer support team leads and Head of Customer Support, as required.

The must haves:

• At least 2 years working experience in any service industry; experience in Customer Service/Contact Centre in ...