Job Description
Client Support – This well-established Technology company is experiencing steady growth as they continue their expansion.
They have an exciting new opportunity in their Customer Support team, which operates a very friendly, collaborative and open working model. The company has a very high level of employee engagement and works with a number of large UK customers.
As well as daily client interaction, the team lies at the heart of a busy operation, and the job will see you interfacing with a variety of other departments.
Essentially, it’s a Customer Support position, that needs some tech knowledge. You will be providing exceptional customer service by addressing inquiries and resolving issues via email, webchat and phone.
Every week will be different but, on balance, the role covers:
* 30-40% Customer support work – typically email and web portal, with some phone support
* 30% Testing – changes, new releases, log work
* 30% Projects ...
They have an exciting new opportunity in their Customer Support team, which operates a very friendly, collaborative and open working model. The company has a very high level of employee engagement and works with a number of large UK customers.
As well as daily client interaction, the team lies at the heart of a busy operation, and the job will see you interfacing with a variety of other departments.
Essentially, it’s a Customer Support position, that needs some tech knowledge. You will be providing exceptional customer service by addressing inquiries and resolving issues via email, webchat and phone.
Every week will be different but, on balance, the role covers:
* 30-40% Customer support work – typically email and web portal, with some phone support
* 30% Testing – changes, new releases, log work
* 30% Projects ...
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